Shipping

Physical items

The physical items from Quaternion Creations shop ship worldwide from Tallinn, Estonia or Moscow, Russia. Shipping costs are calculated automatically on the cart page.

Processing time

The time I need to prepare an order for dispatch varies, but usually is about 1-3 business days for a ready item. For customized and made-to-order items dispatch time may take up much longer, see individual item descriptions for more details.

Estimated delivery times

  • North America: 2-5 weeks
  • Europe: 2-4 weeks

Shipping times to US and UK may vary, but usually are approximately 10-15 business days.

I’ll do my best to meet these delivery estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

You are responsible for all duties/customs fees that are incurred on a package. The customs form will state the accurate value of the items included and will be marked “sale of goods”. I bear no responsibility for any additional costs incurred by you to receive your package if it is held by your local customs department.

In the unlikely event that an item is returned to me as undeliverable or because customs fees have not been paid, you must pay the postage again for it to be re-dispatched. If you choose not to have it redelivered, if goods are received in the original condition and are resaleable, a refund will be made to you minus the shipping costs.

I’m not responsible for delays due to customs.

Shipping Address

It is your responsibility to provide your details correctly. I cannot be responsible for missing items if you provided an incorrect address, so please check your address carefully at check-out and let me know immediately of any errors.

Packaging

I use padded envelopes and carton for most of my packaging.

I do not include invoices or other billing information with the packages to keep costs down.

Gifts

Sending a gift? I will be more than happy to include a hand-written note and wrap your order for you at no extra charge – just leave a note at check out or email me.

Digital downloads

File delivery

Your files will be available to download once payment is confirmed. Please check your inbox for an email from hello@quaternioncreations.com containing the download links (it may end up in the Spam/Junk folder, please check those too).

More info on digital downloads: Purchasing digital items FAQ

More questions?

Contact me via the contact form or via chat if you have any questions!