Shop policies

Welcome to my cross stitch shop! All listed patterns, kits, and finished items are made with great love and I hope that they will bring you some joy.

Returns and exchanges

I accept returns of physical items (cross stitch kits, finished stitchings)

  • Contact me within: 14 days of delivery
  • Ship items back within: 30 days of delivery

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Payment

I currently accept only PayPal payments.

Shipping

All digital patterns are available to download directly after payment via FetchApp Instant Download.

Kits and finished embroideries ship worldwide from Moscow, Russia (please keep in mind that Russian post is a bit slow. Ask me for shipping options if you need to get your order faster)