Shop policies

Welcome to my cross stitch shop! All listed patterns, kits, and finished items are made with great love and I hope that they will bring you some joy.

Returns and exchanges

I accept returns of physical items (cross stitch kits, finished stitchings)

  • Contact me within: 14 days of delivery
  • Ship items back within: 30 days of delivery

After the item is received by me and it’s unused condition is confirmed, I will refund the item’s price minus the shipping costs.

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads

Payment

I currently accept only PayPal payments.

Shipping

All digital patterns are available to download directly after payment via Instant Download on your account page or in the automated email. Purchasing digital products FAQ

Kits and finished embroideries ship worldwide from Tallinn, Estonia or Moscow, Russia. Read more on the Shipping and Delivery page